Frequently Asked Questions (FAQs)

Yes — we provide 24-hour emergency plumbing services throughout Minneapolis, St. Paul, and surrounding suburbs. Whether it's a burst pipe, major leak, or sewer backup, our team is ready to respond anytime, day or night.

Absolutely. Master Plumbing Services is fully licensed (License #PC645472), bonded, and insured, ensuring you’re protected and that all work meets state and local code requirements. 

We serve the entire Twin Cities metro area, including Minneapolis, St. Paul, Inver Grove Heights, Woodbury, and surrounding suburbs. If you're unsure whether you're in our service zone, just give us a call. 

We handle a full range of plumbing needs, including plumbing repairs, kitchen and bathroom remodeling, water heater installation & repair, sump pump services, outdoor faucet & hose bib, gas piping, and backflow prevention. 

It depends on the severity of the issue, parts needed, and accessibility. We always provide a transparent estimate before work begins. For smaller jobs, many repairs fall into our standard pricing tiers. For larger or complex work (e.g. repiping, major fixture replacement), the quote will reflect materials, labor, and permit costs.

For many jobs, especially standard repairs, there is a service call or diagnostic fee. However, we currently offer special promotions (for example, “Zero Trip Charge for a New Water Heater”) to reduce or waive that fee under certain conditions. 

Small repairs (leaks, minor fixture work) often take 1–2 hours. More extensive jobs (bathroom or kitchen remodels, major repiping, water heater replacement) can take a full day or more, depending on scope. Before starting, we’ll provide a time estimate.

We work with trusted brands like American Standard, AO Smith, Delta, Kohler, Rheem, MOEN, and TOTO to ensure quality, reliability, and warranty support. 

Yes, we handle the permit application and coordinate necessary inspections as part of our full-service remodeling and installation jobs. We make sure all work complies with Minnesota and local building codes.

First, shut off the main water valve to prevent flooding. Then call us immediately — we’ll respond with emergency service. While waiting, gently thaw pipe areas using safe heat sources (e.g. hair dryer, not open flame) if you’re confident doing so. Prevention (insulation, keeping ambient heat) is key during freezing weather.

Yes — we provide sump pump installation, replacement, and repair, as well as basement waterproofing or drainage solutions to prevent flooding or water intrusion.

Backflow prevention devices prevent contaminated water from flowing backward into your clean water supply. They are critical for safety and are often required by building codes, especially in commercial or irrigation systems. We can inspect, install, or test your backflow prevention systems.

Several possible causes: sediment buildup in the tank, malfunctioning heating elements, thermostat issues, or gas supply problems. We’ll diagnose the issue, offer repair if feasible, or recommend a replacement with a high-efficiency unit if that makes more sense financially.

Yes — for example, we offer 10% off any first-time plumbing service call (up to $75). Promotions change, so check our website or ask our team when you call. 

It’s easy — call us at (651) 457-7100, send us an email (info@mnmps.com), or use our online contact/request form. We’ll respond promptly, schedule an appointment, provide a free estimate, and arrive on time.